Return a payment from a non-member
Who can do this Treasurer
Steps
- Open Collections → Suspense and open the payment.
- Check that the payer isn’t a member under another name or number.
- Select Return, give the reason and confirm it’s you.
What happens next
The return is sent on the same rail. If the rail can’t send it, the payment stays in suspense and you’re told.
Common problems
"The return could not be sent; the payment stays in suspense."
Try again later, or contact support with the reference.
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