Loans & guarantors

Create a loan application for a member

Who can do this TreasurerCredit committee

Updated 2026-10-11

Steps

  1. Open Loans and select + New application.
  2. Under Who is borrowing?, search for the member. Their deposits that count toward borrowing, existing loans and guarantees are shown.
  3. Choose the Product, then enter the Amount, Term (months), Purpose and Repayment source.
  4. Check the live quote: charges at disbursement, what the member receives, the instalment and the total cost.
  5. Add guarantors until the security meter reaches 100%, attach supporting documents, tick the declaration and select Submit application.

What happens next

Each guarantor gets an SMS and email request. Nothing is held from anyone’s deposits until they accept. The application moves to Awaiting guarantors on the pipeline.

Common problems

"The requested amount exceeds 3.00 times your deposits"

Reduce the amount to the member's ceiling, shown under the product.

"Associate members cannot guarantee another member's loan"

Choose a regular member as guarantor.

"We couldn't calculate the cost right now. You can save a draft; submission needs a quote."

Select Save draft and try again in a few minutes.

Open in dashboard

Still stuck? Contact support, 24/7. Signed in? Press ? → Contact support and your screen is attached automatically.