Restructure or write off a loan

Steps

1. Open the loan. To restructure, select Restructure, set the new term or instalment, the reason and the effective date.
2. To write off, a board member selects Write off, chooses the reason and uploads the board resolution.
3. To recover from guarantors, a board member selects Call guarantees and checks each guarantor’s share.
4. Each of these needs a second approval in Approvals.

What happens next

A restructure writes a new schedule version; the old one is kept. A written-off loan stays on record and any later recovery still posts against it. Guarantors are told before guarantees are called.