Savings

Process a withdrawal and handle notice periods

Who can do this TreasurerTeller

Updated 2026-10-11

Steps

  1. On the member’s profile, select More → Withdraw. The quote shows what is available, account by account.
  2. Choose the account and enter an amount up to the available figure. For fixed deposits before maturity, the penalty is shown, e.g. “Withdrawing now costs a 2.00% penalty (₦600.00).”
  3. For accounts that need notice, select Give notice instead; the date funds become available is calculated for you.
  4. Check the review sheet and select Pay. Amounts above your society’s limit go to Approvals for a second officer.

What happens next

Accounts with notice given are listed with their available date; select Pay out on or after that date.

Common problems

"You gave notice on 2027-01-04; these funds are available from 2027-02-03"

Wait until the date shown, then pay out from the notice list.

Open in dashboard

Still stuck? Contact support, 24/7. Signed in? Press ? → Contact support and your screen is attached automatically.